Hello I'm

Raheel Iqbal

Dynamics CRM Consultant

About Me

Greetings, I'm Raheel Iqbal, a dedicated Microsoft Dynamics 365 CRM Consultant situated in Islamabad, Pakistan. With a wealth of expertise, I specialize in tailoring Dynamics 365 solutions, crafting powerful applications, and developing plugins and flows to automate work processes effectively using power automate. Additionally, I possess strong skills in...

  • customizations
  • integration
  • power automate
  • power apps
  • web resources (Js, HTML)
  • 3rd Party Integration
  • Rest APIs

What I do

Customization, Plugins

Power Automate, Web Resources

Power Apps, PVA, Power Bi

Technical Skills

Power Apps (Canvas, Model Driven, Portals)
75%
Power Automate (Microsoft Flows)
80%
Power Virtual Agents (PVA)
65%
Custom Plugins Development
66%
Dynamics CRM Customization
79%
AWS Lambda, DynamoDB, S3
55%
Rest APIs
69%

Professional Skills

  • Communication
  • Team Work
  • Organizational Skills
  • Multi-Tasking

Skills

Microsoft 365 (M365)

  • Deployment & Configuration: Expertise in deploying and configuring Office 365 services, emphasizing Email Exchange, SharePoint, Teams, and OneDrive.
  • Security & Compliance: Mastery over Advanced Threat Protection (ATP), Data Loss Prevention (DLP), and Azure Information Protection.
  • Administration: Comprehensive understanding of M365 Admin Centre. Skilled in Exchange Online, Teams, and SharePoint administration.
  • SharePoint: Proficient in SharePoint Online configuration, site collections, permissions, and workflow creation.
  • Teams: Adept in setting up channels, integration with other M365 services, and managing security & compliance for Teams.

Dynamics 365 (D365)

  • Customer Engagement (CE) Expertise: Comprehensive experience with Sales, Service, and Marketing modules.
  • Customization & Development: Proficiency in customizing and extending Dynamics 365 using Model-Driven Power Apps.
  • Dynamics Sales: In-depth understanding of lead and opportunity management, sales processes, and analytics.
  • Dynamics Customer Service: Mastery in case management, knowledge articles, and service-level agreements (SLAs).

Power Platform

  • Model-Driven Power Apps: Ability to design, develop, and customize model-driven applications integrated with Dynamics 365.
  • Power Automate (previously Microsoft Flow): Designing and implementing workflows to automate business processes, including approvals, alerts, and data synchronization.
  • Power BI: Expertise in data modeling, DAX, and creating interactive reports and dashboards. Adept in integrating Power BI reports within other Microsoft tools.

Dataverse

  • Understanding of data modeling within Dataverse.
  • Experience in setting up and managing security roles and permission sets.

Integration & APIs

  • Mastery over integrating Microsoft tools with external systems using RESTful APIs, OData, and Azure services.

Development & Extensions

  • Knowledge of developing plugins, scripts, and extensions using languages like C# and JavaScript.

Dynamics 365 Customer Service Implementation

Dynamics 365 Customer Service Implementation

On behalf ofConsult First (IM&T)

  • Successfully drove numerous Dynamics 365 Customer Service module implementations, streamlining customer relationship management processes and enhancing user experiences for diverse businesses.

Power Apps Model-Driven Projects

Custom CRM Development for Nexus Energy Solutions

  • Designed and deployed a bespoke CRM tailored to client-specific requirements, improving lead tracking and sales management.

Complaints Monitoring System on behalf of Consult First (IM&T)

  • Created a centralized system to monitor, address, and analyze customer complaints, enhancing resolution times and customer satisfaction.

Editorial Room for News Publisher on behalf of Consult First (IM&T)

  • Built a custom platform for news publishers to streamline the editorial process, track articles' lifecycles, and manage content approvals.

Inventory Management System on behalf of Consult First (IM&T)

  • Developed a system to oversee stock levels, order processing, and supply chain operations for retail businesses.

M365 Migrations, Teams and SharePoint Implementation & Training

Clients

  • Novalux Energy https://www.novaluxenergy.com/ 20+ Users
  • MMA Global https://www.mmaglobal.com/ 100+ Users globally
  • Numerous clients on Behalf of Consult First (IM&T) e.g. Ranging for 5+ Users to 400+ Users.
    1. 1. Dropbox to M365: Led a significant migration project, transitioning organizations with over 300+ users from Dropbox to Microsoft 365, ensuring seamless data transfer and minimal operational disruptions.
    2. 2. Email Systems to M365: Orchestrated the migration of company-wide email systems to M365, enhancing email security, and accessibility.
    3. 3. User Trainings: Conducted extensive training sessions for users post-migration, ensuring optimal adoption and utilization of the M365 suite.

Documentation & Project Planning

Deliver Documentation with every project
  • Requirements Documentation: Regularly drafted detailed requirements documents, capturing client needs and ensuring aligned project delivery.
  • Solution Design Documents (SDD): Crafted comprehensive SDDs, outlining solution architecture, components, and integration touchpoints.
  • Migration Plans: Developed migration strategies, timelines, and checklists to ensure smooth transitions to new systems.
  • Training Manuals: Authored user-friendly training materials, guides, and manuals to assist in the onboarding and continued use of implemented solutions.

Education

BS Computer Science From University of Westminster

2010-2013

Persuded my Bachelors in Computer Science from University of Westminster



Conferences & Summits

YouthCoLab: Virtual Summit 2021

June 2021

I got inspired and connected with young leaders, innovators and entrepreneurs from across #AsiaPacific

Organized by @UNDP & @Citi Foundation

Youth Summit 2021: World Bank : Resilence for People and Planet

June 2021

Work Experience

Dynamics CRM Developer at Consult-First

June 2023 - Present
Responsibility :
  • Customizations (ootb(out-of-the-box), Javascript, c#)
  • Power Pages
  • Power Automate (Microsoft Flows)

Dynamics CRM Consultant at Fiq-Solutions

February 2020 - Present
Responsibility :
  • Customizations (ootb(out-of-the-box), Javascript, c#)
  • Power Apps (Canvas, Model Driven, Portals)
  • Power Automate (Microsoft Flows)
  • Power Virtual Agents (PVA)
  • Power Bi

Volunteer Experience

Graphic Designer for United Nation Climate Change (UNFCC)

Oct 2020 - Dec 2020

Booklets Design for United Nation Volunteers (UNV)

Nov 2019 - Dec 2019
Responsibility :
  • finalization of design

UNIT Tester for Youngsters Organization

Oct 2019
Responsibility :
  • Unit Testing of a web application

Infographics Design for IOM Egypt

Oct 2019 - Nov 2019

Hire Me

Full-time work

I am available for full time

Available
  • Plugins Development
  • CRM Customization
  • Integration
  • Amazon Web Services
Hire Me

Fixed Price Project

I am available for fixed roles

Available
  • Plugins Development
  • CRM Customization
  • Integration
  • Amazon Web Services
Hire Me

Hourley work

I am available for Hourley projets

Available
  • Plugins Development
  • CRM Customization
  • Integration
  • Amazon Web Services
Hire Me